FAQ
General
What should I do if my order was marked "Returned to Sender". Will I get another order shipped to me?
If your order is marked as Return to Sender, you need to report this to our Customer Support Team at artofwonders@yahoo.com and our Receiving division will reach out to you as soon as possible.
Why does it say "Unfulfilled" on my order?
Your order will reflect as unfulfilled when it is still in the production stage and has not been shipped yet. It usually takes 7-14 days for the production of an order.
How long will it take for my order(s) to be handcrafted?
Each panel is individually printed and hand-stitched together with the utmost care. Approximately 24 hours after your order is placed, each item is put into a waiting line where each panel is carefully printed and pressed with the latest sublimation printing technology.
The printed panels are then moved to the cutters where the panels are cut and heat pressed to ensure each panel is perfectly ready for hand sewing.
Once the panels are cut and pressed, these panels are moved to our sew houses where our seamstresses carefully stitch and fold our garments together.
Items are bundled into each separate order, packaged and shipped. The crafting time for orders is approximately 7-14 business days.
Do your items fit true to size?
Our clothing fits true to size, however, our hoodies and joggers are slim fit so we recommend men/women who like a looser fitting style, to order one size up.
Frequently Asked Questions
Q: What is AOW's Print-on-Demand (POD) process?
A: At AOW, our Print-on-Demand process utilizes cutting-edge sublimation technology. This technique ensures vibrant, long-lasting prints on our cloaks and blankets, creating wearable and functional works of art.
Q: Are the designs exclusive to AOW?
A: Yes, indeed! Our designs are crafted in-house or by collaborating with talented artists. Each design is exclusive to AOW, making your cloak or blanket a unique expression of style and creativity.
Q: How do I care for my sublimated cloak or blanket?
A: We recommend gentle machine washing in cold water with similar colors. Avoid bleach, and tumble dry on low heat. This helps maintain the vibrancy of the sublimated print. For specific care instructions, refer to the product details.
Q: Can I customize a cloak or blanket with my own design?
A: Currently, we offer a curated selection of designs crafted by our team and collaborating artists. However, we're exploring customization options for the future. Stay tuned for updates!
Q: What materials are used in AOW's cloaks and blankets?
A: Our cloaks and blankets are made from high-quality, comfortable materials to ensure a cozy and stylish experience. Specific material details are provided in the product descriptions for each item.
Q: How long does it take to receive my order?
A: As our cloaks and blankets are made-to-order, please allow for production time in addition to shipping. Production times can vary, and you'll find estimated delivery times during the checkout process.
Q: What is AOW's return policy?
A: We want you to love your AOW purchase. If you're not satisfied, please check our Return Policy for detailed information on how to initiate a return or exchange.
Q: How can I contact AOW's customer support?
A: We're here to assist you! Reach out to our friendly customer support team via the Contact Us page or email support@aowartofwonders.com. We strive to respond within 24 hours.
Q: Do you ship internationally?
A: Yes, we do! We offer international shipping options. Shipping costs and delivery times will be provided during the checkout process.
Q: Are the cloaks and blankets eco-friendly?
A: We're committed to sustainability. While our production methods vary, we prioritize environmentally friendly materials where possible. Check individual product descriptions for more details.
Q: How can I stay updated on new releases and promotions?
A: Stay in the loop by subscribing to our newsletter. You'll receive updates on new releases, promotions, and exclusive offers. Simply enter your email at the bottom of our homepage!
If you have any additional questions, feel free to reach out to our Customer Support. We're here to make your AOW experience magical.